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FREQUENTLY ASKED QUESTIONS ABOUT EMUAID®

EMUAID® FIRST AID OINTMENTS

EMUAID® First Aid Ointment is made from the highest quality natural healing ingredients available without a prescription. Our formula is made from a complex blend of concentrated medical grade ingredients, including: 10x, 20x, 30x HPUS Argentum Metallicum (Colloidal Silver – active ingredient), Emu Oil, Bacillus Ferment, L-Lysine HCL, Tea Tree Oil, Phytosphingosine, and Ceramide 3. Our active ingredient contributes broad spectrum healing properties in our unique formula. EMUAID® First Aid Ointment does not contain chemicals, artificial preservatives, lanolin, alcohol, parabens, steroids, petrochemicals, or fragrance.

EmuaidMAX® First Aid Ointment provides Maximum Strength rapid relief for people suffering from the most resistant difficult-to-treat skin conditions. It contains 2x more Bacillus Ferment, 10x more Tea Tree Oil and 50x more Vitamin E* than our Regular Strength First Aid Ointment. Our Maximum Strength First Aid Ointment works more quickly and intensively to treat the most stubborn skin problems but is still safe enough to use on the entire family. For most skin conditions it is best to begin by applying a very thin layer of EmuaidMAX® First Aid Ointment to the affected area 3-4 times per day. To experience the best results, please remember to reapply EmuaidMAX® First Aid Ointment to the affected area regularly.

EMUAID® First Aid Ointment is a natural medicine that works with your skin’s own systemic regenerative mechanisms to provide symptomatic relief for a variety of acute skin conditions such as Toenail Fungus. As a topical ointment, EMUAID® First Aid Ointment is non-invasive, safe to use anywhere on the body, and works as an anti-bacterial and anti-fungal salve. EMUAID® First Aid Ointment is safe and effective for all ages and relief is often described as immediate. Most users notice a difference in their skin condition, however advanced, within 24 hours.

EMUAID® First Aid Ointment is an incredibly versatile homeopathic medicine that was originally designed to treat severe burns. It is proven effective at reducing pain, infection and inflammation for a number of difficult to treat skin conditions. As an anti-bacterial and anti-fungal salve, EMUAID® First Aid Ointment targets dangerous pathogens and microbes on contact. As a First Aid Ointment, EMUAID® calms symptoms due to minor wounds and burns, bruises, ulcerations, sunburn, razor burn, scrapes, rashes, blisters, bug bites and skin eruptions from acne, eczema or minor infection. Customers have also reported relief from symptoms related to multiple resistant skin conditions, such as: Hidradenitis Suppurtiva, Hemorrhoids, Cellulitis, Poison Ivy, Oak and Sumac, Bedsores, Diaper Rash, Neuropathy, etc.

EMUAID® First Aid Ointment is proven to have 99% efficacy approval rating. EMUAID® First Aid Ointment is recommended both by physicians and customers worldwide. Additionally, EMUAID® First Aid Ointment is non-steroidal, has NO reported side effects, and does not conflict with other medications.

In a Time Kill Study conducted by a third party, independent laboratory, test results proved that EMUAID® kills Bacteria, Yeast and Mold on contact and eliminates 99.99% of bacteria in less than 1 minute. (1)

(1) Kmieck, P. J. 2015. Modified Time Kill Study – Emuaid. No. 27181. Kappa Laboratories.

Yes. Despite being a powerful and rapid healing compound, EMUAID® First Aid Ointment is safe for use anywhere on the body by any age group, including infants. EMUAID® First Aid Ointment is a natural, soothing, and effective ointment for a number of itchy and painful skin conditions that affect children, such as Eczema, Diaper Rash and Poison Ivy.

We pride ourselves on the highest customer satisfaction, and we love hearing back from our customers because we discover new and incredible uses for EMUAID® First Aid Ointment. To find out more about what our customers are saying, check out their reviews available under the ‘Customer Reviews’ page on our website, or visit www.facebook.com/emuaid and leave us a post.

EMUAID® First Aid Ointment is safe and effective, created to provide speedy relief for a wide variety of painful, uncomfortable and unsightly skin conditions such as Lichen Sclerosus, with a simple topical application. In some cases, customers have reported feeling relief as soon as their initial application (within minutes!). For other conditions, customers report noticeable improvement within days. We offer a 24-hour results money back guarantee because we know EMUAID® First Aid Ointment works immediately in most cases, and it often helps calm conditions that have been untreatable even with prescription pharmaceutical medications.

EMUAID® First Aid Ointment is a safe, easy-to-use, non-invasive topical ointment for a variety of serious and painful skin conditions. We use only the highest quality, natural healing ingredients in our product, so that we are able to provide you with a formula that works every time. Although there have been no reported side effects from using EMUAID® First Aid Ointment we still offer the following precautionary recommendations:

As with any Over the Counter (OTC) medication, if your condition persists or becomes more severe, contact a medical professional immediately.

Do not ingest EMUAID® First Aid Ointment.

Although EMUAID® First Aid Ointment is safe for use on children, please make sure it is used under proper supervision.

EMUAID® First Aid Ointment is not a substitute for professional health care. If you have a serious skin disease or condition, or suspect one, always seek immediate medical assistance from a qualified practitioner.

For most skin conditions like Hidradenitis Suppurativa, it is best to begin by applying a very thin layer of EMUAID® First Aid Ointment to the affected area 3-4 times per day. To experience the best results, please remember to reapply EMUAID® First Aid Ointment to the affected area regularly.

For highly contagious conditions, we recommend applying EMUAID® First Aid Ointment using a separate sterile cotton swab for each lesion and discarding the swab after each application to prevent spreading symptoms.

Depending on the skin condition, frequency of application and the amount of surface area covered, a two ounce jar of EMUAID® First Aid Ointment generally lasts approximately 1 to 2 months. EMUAID® First Aid Ointment can be stored at room temperature for up to 2 years.

EMUAID® First Aid Ointment is a Homeopathic Drug and is regulated by the FDA. It is manufactured in a FDA-registered Over-the-Counter Drug, Homeopathic Medicine and Medical Device facility. We adhere to the strictest safety and quality standards to ensure that our products are safe for use by the entire family for many difficult skin conditions such as Psoriasis.

Yes. EMUAID® First Aid Ointment is safe for people with sensitive skin. However, those who are allergic to tea tree oil should not use EMUAID® First Aid Ointment or EmuaidMAX® First Aid Ointment.

Homeopathy is a recognized system of medicine by the FDA, it is the 2nd largest system of medicine in the world today. Homeopathy is a system of medical therapy that uses very small doses of medicines, or remedies. These remedies are prepared from substances found in nature. The word “homeopathic” is derived from the Greek words homeos meaning “similar” and pathos meaning “disease” or “suffering.” Thus, homeopathy means “to treat with a remedy that produces an effect similar to the disease or suffering.”

Yes. Although EMUAID® First Aid Ointment is powerful and expedites skin recovery, it is safe for use by any age group, including infants, anywhere on the body.

EMUAID® First Aid Ointment is an effective ointment that is packed with natural ingredients and relieves a number of itchy and painful skin conditions that affect children, such as eczema, diaper rash and poison ivy.

EMUAID® First Aid Ointment contains the active ingredients: Argentum Metallicum 10x, 20x, 30, HPUS* - Topical Antiseptic/Analgesic/Anti-Inflammatory

(*HPUS indicates that this ingredient is officially a part of the Homeopathic Pharmacopia of the United States.)

Other EMUAID® ingredients are Allantoin, Bacillus Ferment, Ceramide 3, Emu Oil, Euphorbia Cerifera (Candelilla) Wax, Glyceryl Behenate, Hydrogenated Castor Oil, Lysine HCI, Melaleuca Alternifolia (Tea Tree) Leaf Oil, Olea Europaea Fruit Oil, Phytosphingosine, Silver Citrate, Squalane, Tocopheryl Acetate, Tribehenin, Vegetable Oil.

EMUAIDMAX® First Aid Ointment is more potent than EMUAID® First Aid Ointment. It is suitable to use for stubborn skin conditions. It contains everything above plus - 2x MORE Bacillus Ferment, 10x MORE Tea Tree Oil, and 50x MORE Vitamin E.

EMUAID® ingredients are of the highest quality that is safe for all ages, including infants. EMUAID® First Aid Ointments do not contain any harmful chemicals or artificial preservatives. These ointments are versatile and suitable for minor wounds and chronic skin conditions.

FIRST DEFENSE PROBIOTIC

The living friendly bacteria in FIRST DEFENSE® Probiotic Supplement are comprised of our unique blend containing Lactobacillus acidophilus, Bifidobacterium bifidum and Streptococcus thermophilus. We custom blended these super strains for their collective ability to guard against gas and bloating, to improve overall digestion, to maintain regularity and to support whole body health. Unlike other probiotics, each capsule of FIRST DEFENSE® Probiotic Supplement contains 40 billion live organisms at time of manufacture guaranteeing that you are sufficiently repopulating your healthy bacteria daily.

Since 70% of your body’s entire immune system is in your digestive tract, it’s understandable that optimal health starts in the core. So when the bad bacteria in your body proliferate (from diet, travel, stress and certain medications), your digestion and immune system are vulnerable.

For optimum efficacy, we recommend refrigerating FIRST DEFENSE® to preserve potency.

Take one (1) capsule daily with food.

Yes! FIRST DEFENSE® is safe and ideal for children and their developing immune systems.

FIRST DEFENSE® helps support children’s natural defense systems and reduce digestive upset. And during and after antibiotics usage, it can help maintain healthy bacterial balance.

It is safe to moderately consume alcohol while taking the FIRST DEFENSE® Probiotic Supplement. However, excessive alcohol consumption may reduce the efficacy of the probiotics as alcohol is linked to increased inflammation.

Our probiotic blend is designed to repopulate three crucial strains of friendly micro-flora in the gut. This essential beneficial bacteria balance supports your immune system to fend off inflammation and infection internally while our First Aid Ointment reduces pain, infection and inflammation externally.

FIRST DEFENSE® is proven to be safe and effective. It has no known drug interactions and safely coincides with consumption of other supplements and medications, including antibiotics. However, as with all supplements, we suggest you discuss the use of FIRST DEFENSE® with your health care professional.

OVERNIGHT ACNE TREATMENT

Do not shake. Cleanse the skin thoroughly before applying medication. Dip a clean cotton swab into sediment at the bottom of the bottle and apply directly to blemishes and blackheads.

Yes, this product exfoliates pore-blocking debris while a special combination of natural ingredients penetrates pores and fights infection.

FIRST DEFENSE INHALER

The inhaler contains a powerful blend of 100% pure essential oils used for centuries to support immune health and well-being. The essential oil blend consists of: Eucalyptus Oil, Lemon Oil, Cinnamon Oil, Clove Oil and Rosemary Oil.

Essential oils are the highly concentrated version of the natural oils in plants - many parts of the plants are used, including the plant roots, leaves, stems, flowers, or bark. Essential oils have been used throughout history for their medicinal and therapeutic benefits. The most common therapeutic application of essential oils is that of aromatherapy, where healing effects are achieved through the aromas of the essential oils.

We’ve synthesized the therapeutic benefits of this proven, powerful, protective blend of essential oils selected for their antibacterial, antiseptic and antimicrobial properties and have delivered them in a convenient, mess-free nasal inhaler. During inhalation, odor molecules travel through the nose and affect the brain through a variety of receptor sites. Inhalation is considered the safest and most effective means of administering essential oils. By inhaling the right blend of essential oils, someone suffering from bronchial and sinus congestion, sore throats, colds, coughs, and other seasonal discomfort can see improvement.

  • Provides instant relief from nasal and sinus irritants and allergies
  • Helps prevent invasive molecules and germs that are often found in our noses
  • Supports overall well-being
  • Reduces environmental stress

Although it has no expiration date, the inhaler is effective up to 60 days after opening.

PAYMENTS, RETURNS & PRODUCT GUARANTEE

We currently accept Visa, Mastercard, American Express, Discover and PayPal payments directly from our website, www.emuaid.com, or by contacting us by telephone, at 1-800-881-3900. Please note all prices, shipping rates, applicable taxes, subtotals and order totals are displayed in USD.

Fortunately, we are able to offer our unique formula as an over the counter medical grade healing cream without prescription or restriction. However, because of this, we are unable to accept health insurance as a form of payment.

No, we do not accept cash on delivery as a form of payment.

We do accept personal checks, but caution against using them as they can take up to 10 business days to clear. We recommend instead that you use a money order if you are considering this form of payment.

Please send all money orders and certified bank checks to Speer Laboratories at the address below, with a clearly indicated product shipping address. Your money order or certified bank check in USD should also include shipping & handling. Please contact us for total amounts before sending your check.

SPEER Laboratories
5821 N. Andrews Way
Ft Lauderdale, FL 33309

Yes, EMUAID® offers an incredible product guarantee. Because of our product’s unprecedented medical grade healing abilities, we are able to guarantee that you will find a noticeable difference in your skin’s condition within the first 24 hours of use! In some cases, relief is noticeable immediately. However, if you are in any way dissatisfied with our product or its results we'll refund your initial purchase within 30 days from the date of delivery. Our guarantee is only applicable to purchases made on our website and excludes 16oz. ointment sizes.

Our Return Policy
If you are dissatisfied with our product or its results, you may return your qualifying purchase for a refund within 30 days. Inside of the return package include all items you wish to return along with your name, address, email address and phone number.

Send your return package to:

EMUAID®
Attn: Returns
5821 N. Andrews Way
Ft Lauderdale, FL 33309

Returns will be processed and we will refund your original purchase cost (excluding shipping and handling) within 5 business days of return package receipt. Refunds will be issued in the same form as the original purchase payment method. To verify your order qualifies for refund, please review our Guarantee above. For additional questions, please email returns@emuaid.com.

SHIPPING

December 2020 UPDATES:

Domestic: Please be aware that USPS is experiencing unpresented package increases and limited employee availability due to the impacts of COVID-19. Please expect delays.

International: No delays have been reported with our international shipping partner. However, please check with your country’s local postal courier for further information regarding any potential delays in your country.

In order to provide you with the most cost effective and reliable shipping service, all EMUAID® orders are shipped to addresses in the United States via USPS. International orders are shipped by one of our international shipping partners.

Most orders will be shipped in 1-3 business days. Mail or Fax orders are shipped within 1-3 business days once payment is received.

IMPORTANT NOTE: Due to the COVID-19 Emergency, the operational status of postal services, and protests, many domestic shipments and most international shipments are experiencing delays. Please keep this in mind, as the timeframes listed below are estimates and are not guaranteed delivery times. Additionally, if you decide to place an order with our Express Shipping Option, the delivery time begins when the order is shipped, not when the order is placed. We cannot guarantee Express delivery in 1-3 business days and refunds will not be provided if USPS does not deliver in the 1-3 business days once your order has shipped.

We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped within the following 1-3 business days.

In the United States, USPS guarantees shipment for most deliveries between 3-5 business days from the date of shipment. International shipments can take anywhere from 10-28 business days depending on the country. For international shipments, SPEER Laboratories will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office.

SPEER Laboratories will not be held liable for any customs duties or taxes that arise from your local customs office. SPEER Laboratories will also not be held responsible for any additional fee the local carrier in your country may charge.

For any issues regarding your package please contact our Customer Care Team immediately (within 7 days of delivery). We require you to retain all packaging materials (inserts, envelopes, items) as photos will be required for any further action. PLEASE NOTE: Cases are reviewed under individual basis by management. Resolution may take up to 10 business days.

If you would like to track your shipment, please log in to your EMUAID account at the top right section of the website.

Once you are logged in, click your name in the upper right section of the website, then select “MY ACCOUNT” from the dropdown that will appear. This will take your to the “My Dashboard” page that has a complete overview of your order history and tracking, product reviews, and account information.

To view tracking information from the “My Dashboard” page, select “My Orders”. Select “View Order” for the order you wish to track, select the “Order Shipments” tab, and then select “Track this shipment”. A pop-up window will appear that will have the tracking information and link to visit the mail couriers website for details.

Please note for domestic orders placed within the United States that we ship USPS by way of UPS. Orders are picked up from our warehouse by UPS, where UPS then hands it off to USPS for final delivery.

Please note Canadian orders are picked up from our warehouse by Landmark, where Landmark then hands it off to your country’s local postal courier for final delivery.

Please note for all other international orders, if you are seeing a “PENDING/DOES NOT EXIST” notification from the redirected AfterShip link on the pop-up window, this means the order has not been prepared just yet, only the tracking number has been created. We immediately assign tracking numbers to all orders, but it takes us a little longer to get the actual order prepared. Don’t worry, if you are seeing the Aftership link, your order is in the works! Please recheck the tracking link in another 1-3 days, and you will see further details listed. Please note, most international orders ship from our Singapore warehouse.

Alternatively, you can receive tracking information if you send us an email at orders@emuaid.com, with “Tracking Information” in the subject line. We will send you tracking data for your shipment usually within 1 day during normal business hours M-F 8:30am – 6pm ET. Or, contact us by telephone at 1-800-881-3900. Note, we are experiencing extremely high call volume and email or Facebook message is preferred.

Due to the COVID-19 Emergency, order cancellations are difficult at this time. We have started to pack and prepare customers’ orders over the weekend, so orders placed between Friday – Sunday are not able to be cancelled.

Orders placed Monday – Thursday are likely able to be cancelled if you reach out to us immediately after an order was placed by accident.

If you would like to cancel your order, please send us an email at orders@emuaid.com or a Facebook message at https://www.facebook.com/emuaid.

Or, contact us by telephone at 1-800-881-3900. Note, we are experiencing extremely high call volume and email or Facebook message is preferred.

We take every effort to protect your privacy by ensuring that each shipment goes out in a discreet, plain white package.

Because of the specific melting point of our ointments, the product may melt if shipped during warm weather. If melting at any time occurs, simply place the product in a cool place and it will solidify. The melting will not affect the quality of EMUAID® First Aid Ointment. Since melting is a natural reaction to heat, these products may melt in transit as they sit in a hot mail truck, hot mailbox or hot front porch. The quality and healing properties of our ointments are not affected by the melting process. If melting occurs, place the jar into the refrigerator until it hardens.

RETAIL

Yes, our unique compounds are available to you over-the-counter directly from our laboratory, as well as in over 7000 Walgreens locations and over 1500 independent markets, grocers, pharmacies and medical offices, allowing us to ensure the strictest quality controls over our final product. Authorized retailers are listed in our store locator on the RETAILERS tab in the navigation menu.

Unfortunately no. There are several dishonest individuals who may be selling products online that are counterfeit, diluted formulas, or old, expired formulas that may not be safe to use. This means if you buy our products from sellers on Amazon, Ebay or other discounted websites, we cannot guarantee that it is an authentic EMUAID® product that will perform as tested. We cannot honor our manufacturer’s 30-day money back guarantee on products purchased from these sites.

CUSTOMERS OUTSIDE THE US

Shipping EMUAID® internationally will not present any potential customs or import issues. We cannot be held responsible for any customs fees for your country. Because of the additional travel, we do ask that you provide for up to 10-28 business days for your order to arrive.

To be compliant with UK/Canadian labeling standards, the labels for EMUAID® and EMUAIDMAX® distributed in the UK/Canada are different than the American labels. The formula and ingredients are exactly the same as the American labeled products, only the written text on the outside of the jar has changed.

Have a question we didn’t answer? Visit us at www.facebook.com/emuaid and send us a message! For additional questions or concerns please free to send an email to customercare@emuaid.com or contact us by telephone at 1-800-881-3900.

You can also check EMUAID® reviews to learn more about how EMUAID® products have impacted our customers' lives.